State Farm® Insurance Agent Carmen Ritz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kourtney M
March 16, 2026
5
out of
5
rating by Kourtney M
"She was very professional and helpful and I will be referring my friends to State Farm"
We responded:
"Thank you, Kourtney, for your kind words and for considering referring your friends to us. We're glad to hear that you found the service professional and helpful. Your support means a lot to us."
Marshal Cuscaden
March 13, 2026
5
out of
5
rating by Marshal Cuscaden
"Carmen is a world class agent who truly cares about her clients. Everyone in her office is a pleasure to work with!"
We responded:
"Thank you, Marshal, for your kind words about Carmen and the team. We're glad to hear that you feel well taken care of by everyone in the office. Your feedback means a lot to us. "
Liza Britto
March 9, 2026
5
out of
5
rating by Liza Britto
"Rayna was absolutely lovely to work with and extremely professional. The entire transaction took minutes without any problems. Great experience!"
We responded:
"Thank you, Liza, for sharing your experience with Rayna. We're glad to hear that the transaction was smooth and quick for you. Your feedback means a lot to us. "
Tonya Adams
February 23, 2026
5
out of
5
rating by Tonya Adams
"My experience was excellent. I received all the information needed, it was doing in a timely manner Lindsay did a great job!"
We responded:
"Thank you, Tonya, for sharing your experience! We're glad Lindsay could assist you promptly and provide all the information you needed. Your feedback is greatly appreciated. "
Elizabeth Barrett
February 16, 2026
5
out of
5
rating by Elizabeth Barrett
"Working with Meredith Santiago, I can say, she is professional without losing her humanity. She is very polite yet not condescending. She is helpful without being pushy. She keeps us informed but doesn't act like a "know-it-all". SHE LISTENS. -Aaron Barrett, speaking for my wife Elizabeth and myself."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Shaunak Potdar
February 10, 2026
5
out of
5
rating by Shaunak Potdar
"Rayna was very helpful in getting my non-owner liability insurance for my license and the vehicle full coverage too. She helped throughout the process and made it super easy and straightforward to get the policies. Would highly recommend it for people getting policies from State Farm."
We responded:
"Thank you, Shaunak, for sharing your experience! It's great to hear that Rayna made the process of getting your non-owner liability insurance and full coverage so easy and straightforward. We appreciate your recommendation and are here to help with any future needs. "
Eric Thompson
February 6, 2026
5
out of
5
rating by Eric Thompson
"Great and professional service 😊💯💯"
We responded:
"Thank you, Eric, for your feedback! We're glad to hear you found our service great and professional. Your support means a lot to us. "
Willie and Nikki Bowman
February 6, 2026
5
out of
5
rating by Willie and Nikki Bowman
"We love Carmen Ritz insurance! The office staff is personable and very friendly. Five Stars! Definitely recommend!"
We responded:
"Willi and Nikki, thank you so much for trusting our agency with your insurance needs. "
NADA
February 4, 2026
5
out of
5
rating by NADA
"I truly appreciate the help I received from Carmen Ritz , she was kind, responsive, and really cared about finding the best option for me. Excellent customere service and very trust worthy"
We responded:
"Thank you for your thoughtful review. We're glad we were able to assist you with her kindness and responsiveness. Your trust means a lot to us. "
David Corson
January 29, 2026
5
out of
5
rating by David Corson
"Fast, friendly and no pressure"
We responded:
"Thank you, David, for your feedback! We're glad to hear that you found our service fast and friendly, with no pressure. Your support means a lot to us. "
Muhammad Abdal-Rafi
January 22, 2026
4
out of
5
rating by Muhammad Abdal-Rafi
"The Office Manager Brittany responded swiftly to my insurance document request. Much Appreciated!"
We responded:
"Thank you, Muhammad, for sharing your experience with us. We're glad to hear that Brittany was able to assist you promptly with your insurance document request. We appreciate your feedback and look forward to serving you again."
Alicia Aldana
January 21, 2026
5
out of
5
rating by Alicia Aldana
"I have a lot of time with State Farm and I would not change them because they are very professional in what they are very attentive and always try to find the best for you"
We responded:
"Alicia, thank you for taking the time to leave us a review. "
Latonya Meeks
January 16, 2026
5
out of
5
rating by Latonya Meeks
"I Been with this company for years , wouldn’t change for the world. All of staff are always willing to help , no matter the situation they aim to please at all times."
We responded:
"Thank you, Latonya, for your loyalty and kind words. We're grateful for your continued trust and are always here to help, no matter the situation. Your support means a lot to us. "
brianna smith
January 14, 2026
5
out of
5
rating by brianna smith
"Meredith is incredible to work with. She’s knowledgeable and gets things done fast! She’s very responsive when communicating via phone and email! 10/10 experience."
We responded:
"Thank you, Brianna, for your kind words about Meredith. We're glad to hear that her knowledge and quick responses made your experience a 10/10. Your feedback means a lot to us. "
Ryan Gibbons
December 12, 2025
5
out of
5
rating by Ryan Gibbons
"Insurance can often be unclear or misleading but the team at Carmen Ritz's office are truly professionals at what they do. The entire team has been and continues to be transparent, honest, and super responsive when you have questions. My wife and I moved to Raleigh in March and we were able to easily transfer our auto insurance to them without issue. We went on to purchase both rental and personal articles insurance as well. Would recommend them to anyone!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Cleaning Moms
December 12, 2025
4
out of
5
rating by Cleaning Moms
"Shannon was absolutely amazing to work with. Her work ethic and attention to every concern I had truly stood out. She helped me every step of the way, always making sure nothing was overlooked. Her attention to detail and willingness to go above and beyond made the entire process smooth and stress-free, and everything was handled with a quick turnaround. I would highly recommend this agency based on the level of care, professionalism, and dedication Shannon provided."
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs."
Tanisha Wynn- Foster
December 11, 2025
5
out of
5
rating by Tanisha Wynn- Foster
"My experience with State Farm is wonderful I doesn't get any better. They treat you like a person and work with you when it's needed . Thanks State Farm for all you do"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
ashanty perez
December 11, 2025
5
out of
5
rating by ashanty perez
"I have been working with Lindsay.N and a few others of Carmen’s team. Everyone has been so lovely, and friendly. Lindsay has been great and very efficient when it comes to assisting me. I currently have a car insurances, rental insurance , and possibly even life insurance. All in one, greatly appreciate of this staff!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Brian Ball
November 11, 2025
1
out of
5
rating by Brian Ball
"I filed one claim after being given the advice that it shouldn’t affect my policy. The payout didn’t come close to covering the damage. And as a result, State Farm cancelled my home insurance without notifying me. And now other insurance companies will not offer insurance. Bad advice and unprofessional."
We responded:
"Brian, We actually did call you and a letter was sent before your renewal to discuss options and didn’t hear back from you. We tried calling and emailing you again today as well. Certainly glad to discuss your claim and coverage to see how we can assist you. Feel free to text some times that work for you. "
Kellee Falin
November 6, 2025
5
out of
5
rating by Kellee Falin
"Carmen was so kind and helpful when I called to get home owners insurance. My husband had just passed away and her kindness was so amazing. I highly recommend her five stars"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kimberly Allen
November 6, 2025
5
out of
5
rating by Kimberly Allen
"Always friendly and willing to help"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Francesca Faiola
November 5, 2025
5
out of
5
rating by Francesca Faiola
"Shannon was so kind and helpful! She answered the phone almost immediately and got my documents to me right away! We love being clients of this State Farm branch ❣️"
We responded:
"Thank you Francesca! We love having you as a part of our State Farm agency!"
Jamison Utley
October 24, 2025
5
out of
5
rating by Jamison Utley
"Great service and a great quota love that they care"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
P C
October 24, 2025
5
out of
5
rating by P C
"Made the process easy and fast"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Christine Sears
October 23, 2025
5
out of
5
rating by Christine Sears
"Carmen’s business is by far the only insurance company with excellent response time and reasonable rates that I’ve worked with. I changed over both home and car insurance to them and am 100% satisfied!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"