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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Declan Boyle

October 16, 2026

5 out of 5 rating by Declan Boyle
"Super easy experience! Such a great team!"
We responded:
"Thanks, Declan! We're thrilled to hear that you had an easy experience with our team. We appreciate your feedback and look forward to assisting you with any future insurance needs."
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Padraic Dempsey

October 3, 2026

5 out of 5 rating by Padraic Dempsey
"Exceptional service!"
We responded:
"Padraic, your rating is a nice reminder of why we put so much into creating a good experience for our customers. Thanks for being part of our State Farm office."
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Violetta Pronenko

October 2, 2026

5 out of 5 rating by Violetta Pronenko
"Hayley is the best to work with! She is so knowledgeable when it comes to all things insurance and really makes it simple to understand!"
We responded:
"Thank you so much for sharing your valuable experience, Violetta! I am certain that Hayley will be absolutely thrilled to hear your kind and thoughtful words regarding her expertise and her remarkable ability to simplify the often complex world of insurance."
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Shannon Dempsey

October 2, 2026

5 out of 5 rating by Shannon Dempsey
"Carmen Ritz and her team did a fantastic job helping our son when he moved out of state to North Carolina and needed renter’s insurance. Carmen’s attention to detail and addressing any questions promptly were excellent and greatly appreciated."
We responded:
"It’s great to hear your son had such a positive experience with our team, Shannon! We’re happy we could help him get his renters insurance taken care of in North Carolina. We truly appreciate your trust and look forward to helping whenever you need us."
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Steve Dempsey

October 2, 2026

5 out of 5 rating by Steve Dempsey
"Carmen Ritz agency has been handling my son’s insurance needs for the past year. She made the transition from our agent in Virginia to her NC office seamlessly and efficiently. Great customer service. We especially like dealing with Catherine."
We responded:
"Hi Steve,

Thank you for sharing your experience with our agency! It's great to hear that Catherine and the team made the transition smooth for your son's insurance needs. We appreciate your trust and look forward to continuing to serve your family."
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Lisa Ann

September 25, 2026

5 out of 5 rating by Lisa Ann
"Great service!"
We responded:
"It’s always encouraging to see customers leave our office feeling well taken care of. Thanks for the five stars, Lisa!"
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Alana Fiscella

September 16, 2026

5 out of 5 rating by Alana Fiscella
"Such a great team, so helpful and informative! I cannot recommend them enough."
We responded:
"Hi Alana, thank you for your kind words about our team! We're thrilled to hear that you found us helpful and informative. Your recommendation means a lot to us. "
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Annabella Seoane

September 16, 2026

5 out of 5 rating by Annabella Seoane
"Amazing service"
We responded:
"Hi Annabella! Thank you so much for your wonderful feedback! Our team is absolutely thrilled to hear that you received amazing service."
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Adonijah Lee

August 20, 2026

5 out of 5 rating by Adonijah Lee
"Carmen Ritz is a really great agent to talk to, very respectful. She was very patient with me as I had to make multiple changes to my renters insurance policy."
We responded:
"Adonijah, we’re always happy to hear when our team can make policy changes feel simple and stress-free! Thanks for recognizing the patience and respect you received while updating your renters coverage. If you ever need anything else, we’re just a call away!"
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Reagan Armes

August 20, 2026

5 out of 5 rating by Reagan Armes
"Great staff interactions and very knowledgeable."
We responded:
"Reagan, it’s wonderful to hear that our team made such a positive impression! Knowing you found everyone knowledgeable and helpful means a lot to us. Thanks for taking the time to share your experience!"
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Coleen Hammond

August 20, 2026

5 out of 5 rating by Coleen Hammond
"Great experience and service!! I would highly recommend!"
We responded:
"Thanks for giving us such a wonderful recommendation, Coleen! We're delighted to hear that you had a great experience with our service. If you ever have any questions or need assistance with your insurance coverage, feel free to reach out to our team."
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Stefanie Feese

August 20, 2026

5 out of 5 rating by Stefanie Feese
"We have had such a wonderful experience working with Carmen and her team! They have been incredibly helpful, knowledgeable and responsive throughout the entire process. Insurance can sometimes feel overwhelming, but they have always taken the time to answer our questions, explain our options, and make sure we understood what we were getting.
What we appreciate most is that we never feel like just another customer. Carmen genuinely cares about matching the correct coverage to the client! We are so thankful! If you need insurance, you need Carmen Ritz!!!"
We responded:
"Stefanie, knowing you felt heard and well taken care of means so much to us! We’re happy our team could make the insurance process feel smoother with helpful, knowledgeable, and responsive service. Thanks for sharing your experience, and we’ll be here whenever you need us!"
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Riley Feese

August 20, 2026

5 out of 5 rating by Riley Feese
"Great customer service, extremely knowledgeable and helpful. Easy to get answers in a timely manner"
We responded:
"Riley, knowing you could get clear answers when you needed them means a lot! Thanks for sharing your experience and for recognizing our team’s knowledge and willingness to help. Whenever another insurance question comes up, we’re here for you!"
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Brandon Cadet

August 14, 2026

5 out of 5 rating by Brandon Cadet
"Was able to set up my renters insurance very easily, Hayley helped me through it. Highly recommend"
We responded:
"Brandon, we really appreciate the recommendation! It’s wonderful to hear Hayley made getting your renters insurance set up so easy and straightforward. Thank you for trusting our team and taking the time to share your experience!"
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NikoBoeker

August 14, 2026

5 out of 5 rating by NikoBoeker
"What a wonderful experience!! Bayleigh and everyone in the office were so friendly, caring, and helpful throughout the entire process!! Thank you so much!"
We responded:
"A positive experience is always worth celebrating! We’re pleased Bayleigh and our team were able to make your time with us a good one. Thank you for sharing your feedback and for trusting our agency!"
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Jake Stallard

August 6, 2026

5 out of 5 rating by Jake Stallard
"So helpful, they made the process of getting a landlord policy easy breezy"
We responded:
"A great experience starts with great people, Jake! We're glad to hear that our team made the process of obtaining a landlord policy easy for you. If you ever have more questions or need assistance with your insurance coverage, feel free to reach out."
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Mama Mochi

July 31, 2026

5 out of 5 rating by Mama Mochi
"Figuring out what insurance best covers your business is not easy. Lindsay Norton Helped me make sure I have the right coverage that I could afford. And on top of that, she’s very pleasant to work with. Thanks Lindsay."
We responded:
"We're so happy that Lindsay could help you figure out what’s best for you! It’s wonderful to hear that you found her pleasant to work with. Remember, we’re always here for you whenever you need more assistance with your insurance needs. Thank you!"
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Savanna Grey

July 31, 2026

5 out of 5 rating by Savanna Grey
"Lindsay Norton has been a great partner in laying out life insurance options for the entire family. I appreciate her detail and taking time to explain the details."
We responded:
"Your experience is exactly what we hope to create for every customer! We’re pleased to hear Lindsay Norton has provided thoughtful guidance while helping you find the right life insurance options for your family. We appreciate your feedback and look forward to being here whenever you need assistance."
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kenny michel

July 13, 2026

5 out of 5 rating by kenny michel
"Had the pleasure of working with the office this morning. Very nice people they were clear of what coverages were included in my policy and made the process smooth and quick. Would definitely recommend them to anyone."
We responded:
"Hearing that your experience was both smooth and informative is exactly what we hope for. Thank you for taking the time to recommend our office, Kenny. We truly appreciate your support."
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Lynn P

July 2, 2026

5 out of 5 rating by Lynn P
"Agent was awesome, went beyond"
We responded:
"Hearing this means so much to us, Lynn! Thank you for your support and for allowing us to help with your insurance needs."
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Shyla Dunning

June 29, 2026

5 out of 5 rating by Shyla Dunning
"Always a pleasure speaking with someone at this office. Very courteous and understanding. Business is handled fast and efficiently."
We responded:
"Thank you, Shyla, for your kind words. Your trust in us is something we don’t take lightly! We’re honored to serve you and appreciate your continued support!"
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Mariah Cawthon

June 22, 2026

5 out of 5 rating by Mariah Cawthon
"I had a great experience working with Slade. She went above and beyond to help me get my insurance policy set up, even though it required a lot of extra effort on her part. She was able to track down information from my previous state’s driver’s license records and helped me get everything completed quickly while I was waiting at the DMV.

My phone was almost dead, it was extremely hot outside, and it was the only day I was able to take care of everything before starting my new job. She was patient, responsive, and made what could have been a very stressful situation much easier. I really appreciated her help and would highly recommend working with her."
We responded:
"Hearing this made our day, Mariah! Our team works hard to make insurance easy and personal, and we’re so glad you felt that. Thanks for being part of our family!
"
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Email for work purposes

June 12, 2026

5 out of 5 rating by Email for work purposes
"For the past three years, I have been a loyal customer of Carmen Ritz State Farm team I wholeheartedly recommend their services. They consistently demonstrate a genuine commitment to finding the most suitable coverage for your automobile insurance requirements at an exceptionally competitive and affordable price. Their proactive approach ensures that all aspects of your insurance needs are meticulously managed. Lindsay Matthew and Shannon exemplify exceptional customer service, consistently delivering hard work and dedication. Overall, they provide an outstanding and exceptional customer experience"
We responded:
"Thank you for your thoughtful review and for being a loyal customer for the past three years. We're glad to hear that Lindsay, Matthew, and Shannon have provided you with exceptional service and that our team has met your automobile insurance needs effectively. Your recommendation means a lot to us, and we're here to continue supporting you with any insurance needs."
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Beth Ammons

June 12, 2026

5 out of 5 rating by Beth Ammons
"The team here is consistently kind and helpful!"
We responded:
"Thank you, Beth, for your kind words! We're glad to hear that our team's consistent kindness and helpfulness made a positive impact. Your feedback means a lot to us."
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Peter Morris

June 9, 2026

5 out of 5 rating by Peter Morris
"Excellent service from Carmen who answers all calls and queries promptly, politely and efficiently. A shout out too for Shannon who was also excellent in Carmen's absence."
We responded:
"Thank you, Peter, for your kind words! We're glad to hear that our team provided you with prompt and efficient service. Your feedback is greatly appreciated."